Are you a scheduling superstar? A problem-solving pro? Do you get a thrill from organising the chaos, connecting the dots, and making things
just work?
At Nextt, we're on a mission to empower people with disability to live their best lives – and we need YOU to help make that happen.
We’re looking for a Service Coordinator to bring the magic to our rosters and ensure our clients receive consistent, high-quality support with the right people, at the right time. The role is based in our Darlinghurst Office in Sydney, offering a 3 day in office, 2 days from home hybrid working model!
What You'll Do You'll be the operational engine behind the scenes – part planner, part puzzle-solver, part people-whisperer. Every day will be different, but you’ll:
- Craft seamless rosters that match support workers with clients based on skills, availability, and connection
- Respond to queries like a pro – whether by phone, email, or internal ticketing system
- Ensure shift approvals happen like clockwork for smooth payroll processing
- Solve scheduling challenges – filling gaps, managing leave, and keeping things running without a hitch
- Keep systems sharp – update client records, maintain compliance, and support new intakes
- Communicate like a legend – keeping clients and support workers informed and confident
Quick Stats That Matter - 100% shift coverage target – and you’re the key to making it happen
- <3% unstaffed shifts – because you’re just that good
- <2% shift data error rate – accuracy is your superpower
What Makes You Shine You’re not just organised – you’re
next-level organised. You love a deadline, live for a spreadsheet, and find satisfaction in a perfectly executed plan.
You bring:
- 2+ years of experience in rostering, scheduling or workforce coordination (NDIS/healthcare is a bonus!)
- Tech skills to burn – you know your way around MS Office, CRM systems like Salesforce and rostering tools
- A sharp eye for detail and a brain that thinks two steps ahead
- Strong communication skills – you can juggle, prioritise, and keep everyone in the loop with ease
- A calm head under pressure and a genuine love of helping others
Why Join Us? - Be part of a passionate team that truly makes a difference
- Enjoy career growth opportunities in a fast-growing, values-driven organisation
- Ongoing training, development, and support – we want you to thrive
- A workplace that listens to your ideas, celebrates wins, and has your back
If you’re ready to step into a role that’s
dynamic,
meaningful, and
never boring, apply now and bring your coordination skills to a team that values your impact every single day.
Be the brain behind the scenes. Be the calm in the roster storm. Be a Service Coordinator at Nextt!
Apply Today! Got questions? Reach out to Christina Katopodis our Corporate Recruitment Partner at ckatopodis@nextt.com.au
Nextt is an inclusive employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 
