Team Leader Swim School

Here at CBCity

The City of Canterbury Bankstown is one of the largest Council’s in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 380,000 residents.

The role

CBCity is seeking a passionate and experienced Team Leader – Swim School to oversee the delivery of safe, inclusive and engaging swim programs across our aquatic centres at Birrong, Canterbury, Revesby and Roselands.

In this role, you will be responsible for the day to day management of Swim School operations, ensuring services are delivered in line with legislation, policy and industry best practice. You will lead, train, and support a team of instructors while fostering a positive team culture built on collaboration, initiative, and a commitment to customer wellbeing.

As Team Leader – Swim School, you’ll work closely with the Operations team to ensure a safe, high-quality, and financially sustainable program that reflects Council’s values and commitment to continuous improvement.

This position is offered on a Temporary Full-Time basis until mid-February 2026.

Duties will include but not be limited to:

• Support the Coordinator in promoting the Swim School brand and achieving targets across programs and services.
• Assist in reviewing and improving Swim School programs to support continuous improvement and alignment with strategic goals.
• Provide leadership and guidance to Swim School staff, including Site Supervisors, Duty Managers, and Instructors.
• Oversee staff scheduling, resource allocation, and performance monitoring to ensure efficient and safe program delivery.
• Ensure consistent program administration, including accurate records, procedures, and customer communications.
• Contribute to the development and implementation of Safe Work Procedures, risk assessments, and staff training.
• Maintain high levels of customer service by managing enquiries, feedback, and complaints in line with service standards.
• Support staff development and team performance through training, coaching, and ongoing feedback using the GDI framework.

For a full list of duties, click HERE to review the position description.

You will have

• Recognised Teacher of Water Safety qualification (Austswim, ASCTA or RLSSA), with current CPR, Senior First Aid, and Working with Children Check.
• Current Class C Driver’s Licence.
• Proven experience managing and delivering large-scale Swim School programs.
• Availability to work flexible hours across a 7-day roster, based on program needs.
• Strong leadership, staff supervision, and customer service skills.
• Excellent time management, organisation, and administrative abilities.
• Demonstrated success in meeting KPIs aligned with business plans and budgets.
• Ability to adapt to change and identify opportunities within aquatic education programs.

Desirable but not essential: Pool Lifeguard Certificate, Cert IV in Training and Assessment, or Assessor/Extension Instructor certification from Austswim, ASCTA or Royal Life Saving.

The salary range for this opportunity starts at $90,858 (Grade G, Step 1) + Super + Car Allowance. Salary is negotiable dependent on skills and experience. 

What’s on offer

• An Attractive Remuneration Package.
• Embrace a better work-life balance with our Accrued Time Off program, designed to prioritise your well-being and help you manage the balance between your personal and professional life.
• Contribute to making a positive impact on our community.
• An investment in your professional growth, fostering continuous learning and development opportunities.
• Access to our employee Health and Wellbeing Programs.

For more information, please contact Alex Clifford (Coordinator Leisure and Wellness Programs) at alex.clifford@cbcity.nsw.gov.au

You will need to submit your application via the ‘Apply’ button below and create a login using your email address and upload a

• Resume; and
• Cover Letter addressing the selection criteria within the position description and explaining your suitability for the role.

Applications close Tuesday 8 July 2025.

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community, and people from culturally diverse backgrounds.

If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at recruitment@cbcity.nsw.gov.au

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.   

Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.