Customer Services Coordinator

Griffith is one of the most vibrant regional economies in Australia with a large export sector and mature and developing enterprises in value-added food & wine production, retail, residential and industrial development, tourism and agriculture. The city boasts a cosmopolitan lifestyle that has a young & diverse multi-cultural population with authentic cafes and the region’s renowned wine producers. Griffith City Council is proactive and energetic and passionate about creating ongoing opportunities for our growing population. Council is seeking applications from enthusiastic motivated individuals for the following position.

CUSTOMER SERVICES COORDINATOR (Permanent)

The purpose of the Customer Services Coordinator is to manage and develop the Customer Service Department and the administrative support team for Development & Building ensuring optimal service delivery whilst Council’s Policies and procedures are followed, Service Level Agreements are achieved and efficient processes are in place in accordance with relevant legislation.

The Customer Service Coordinator liaises and collaborates with other departments across Council, with the aim to create awareness of current issues and identify areas for improvement to facilitate the best possible outcomes for Customers and Council.

Qualifications: The successful applicant will require a Diploma in Business Administration or equivalent tertiary qualifications in management, business, administration or related field; or demonstrated experience able to carry out the duties of the role. Please include copies of all relevant qualifications with your application.

Hours of work:  35 hours per week.

Salary and conditions: Commencement annual salary range from $94,437.20 to $103,885.80 (Grade 16), plus superannuation.

Griffith City Council offers;     

• Location & Lifestyle
• 4 weeks annual leave each year
• 3 weeks sick leave each year
• 5 weeks Long Service Leave after 5 years
• Career Development opportunities
• Employee Health & Assistance programs
• Access to the fitness passport program
• Fantastic opportunity to gain valuable experience

Special conditions: Only those with current rights to work in Australia may apply.

Applications close: Monday 7 July 2025.

If you have any questions about the role or for a confidential discussion please contact Joe Rizzo on

1300 176 077.

Council is an Equal Employment Opportunity and Child Safe Organisation. We are committed to building a workplace culture that values diversity and inclusion, and welcome applications from Aboriginal and Torres Strait Islander people, workers of all ages, people with disabilities, people who identify as LGBTIQIA+ and those from culturally and linguistically diverse backgrounds. People with disability are encouraged to reach out so they can be supported in recruitment processes, to enable them to demonstrate their skills and capabilities to meet the requirements of the job.

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