Water Billing Officer

Are you passionate about delivering outstanding customer service and making a real difference in your community? We're looking for a friendly, motivated individual to join our Water Billing team - a supportive, collaborative group committed to great service and continuous learning. 

• Work in a dynamic and customer focused team
• Work/Life Balance - 9 day fortnight with flexible/hybrid working arrangements available
• Temporary term contract until March 2026

About the role

As a Water Billing Officer, you'll be the first point of contact for customers and stakeholders with water and sewer billing enquiries. Whether it’s through digital platforms or over the phone, your goal will be to create a positive, helpful experience for every person you assist.

From day one, you’ll be backed by a knowledgeable and approachable team, ready to guide you through structured training and provide clear responses to help you get up to speed quickly. As your confidence and knowledge grow, you’ll have opportunities to dive deeper into more complex billing matters and learn about IPART determinations and relevant legislation.

This is more than just a job—it’s a chance to grow your skills in a customer-focused environment where your judgement, discretion, and empathy will be valued every day.

What you can expect:

• A welcoming, team-based environment with full training and ongoing support
• The chance to build expertise in water billing and related regulations
• Flexible working arrangements, including hybrid options
• A role where your customer service skills will truly shine

This position is required to provide quality customer service and create value for the community.

To be successful in this role, you will have:

• A Certificate IV in Business Administration, Customer Contact or related field or demonstrated solid contemporary experience in a similar role, combined with ongoing professional experience.
• Significant experience in a similar role either managing Accounts or high levels of customer service in a medium/ large size organisation. 
• Demonstrated experience working in a highly regulated industry ensuring compliance with legislation, regulation, policy and procedure while operating efficiently. 
• Strong written and oral communication skills and ability to communicate to a range of stakeholders, both internal and external. 
• A customer focused attitude with the ability to build and maintain quality relationships with staff and stakeholders.
• The ability to work in a diverse and legislative driven environment with minimal supervision.
• Strong attention to detail including the ability to navigate and maintain a database, data capture, management and integrity and assist with database submission and reporting. 

Our position description provides more information for you to learn more about this role.

Other important information

• The commencing salary for this position is up to $73.6k per year. Central Coast Council also provides progression opportunities for employees to progress up to the maximum salary of 85.2k per year on completion of assessment of skills and performance plus 12% superannuation. 
• We have a temporary full-time role available.
• This role will be able to access a 9 day fortnight.
• We are able to offer hybrid and flexible working conditions for this role - 2 days from home and 3 days onsite.
• This role is located at the Wyong Administration Building.

Council may create an eligibility list from this recruitment process and may utilise this eligibility list to fill other permanent or temporary vacancies.

Extra benefits

At Central Coast Council we provide team members with a range of extras that help them balance their life when they need it. Fitness Passports give access to a range of gyms. Wellbeing leave can be accessed twice a year to tick off something that means something to you - volunteering, health check-ups. And an Employee Assistance Program that offers a range of wellbeing initiatives to help you and your immediate family.

Other extras include:

• Long service leave after 5 years of continuous service
• Free flu vaccination program
• Time provided for you to do annual skin cancer screening, Breast screen and blood donations
• Access to professional development with career development and learning programs through various platforms
• We reward and recognise our staff with our Cheers program
• Novated leasing partnerships. 

Central Coast Council is committed to the goals of equal opportunity employment. We aim to provide a work environment for our employees that fosters equity, diversity and respect.

Council is committed to providing safe environments that protect the physical, emotional, cultural and social wellbeing of children on the Central Coast.

Central Coast Council is ideally located on the northern fringe of Sydney and just an hour's drive from Newcastle, the Central Coast offers one of the best places in Australia to live and work. The Central Coast is one of the fastest growing regions in NSW, the third largest Local Government Area (LGA) in NSW and the 6th Largest LGA in Australia. 

How to apply

To lodge your application, please follow these steps:

1. Answer the on-line questions shown below.
2. Attach your resume 
3. Attach your qualifications and licences.

Once your application is successfully lodged you will receive an automated response sent to your e-mail address. If a response is not received this means that your application has not been successfully submitted and you will need to lodge another application.

If you require assistance to lodge your application please contact our Talent Acquisition team by emailing recruit@centralcoast.nsw.gov.au to discuss what reasonable adjustments you may need. If you are deaf, hearing or speech impaired, you can contact us through the National Relay Service TTY call 133 677 or Speak & Listen 1300 555 727.

Applicants who are selected for interview will be contacted by phone or e-mail. For further instructions please click here. 

You will have the ability to save your application as you go using the 'Save Application' button. You can start an application and return to it later via the automatic follow-up email once you have the time and required information at hand to finalise your application.  

If you don't have access to a computer or electronic device, you can lodge your application at any of Council's Library locations. Pre-book a free 1-hour computer timeslot by contacting your nearest library https://www.centralcoast.nsw.gov.au/libraries/our-branches or ask at the enquiry counter.

We will not accept unsolicited resumes or applications being presented by recruitment agencies.